FAQ

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing.

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third… item.

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.

How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at support@asaltlamp.com to check the status of your order.

After an order has been placed, it’s immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

How long does delivery take?

Usually 2-3 days. Due to the high demand for some of our most popular products, please allow 3-4 days for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@asaltlamp.com

If your order hasn’t arrived within 7 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Do you deliver products internationally?

A SALT LAMP successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.

I’ve put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care, and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

How secure is my personal information?

A SALT LAMP adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What is the return policy?

We issue refunds for our products within 30 days of the original purchase.
We recommend contacting us for assistance if you experience any issues while receiving or using our products.

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@asaltlamp.com

When you process the refund?

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).